Shipping Policy

Thank you for shopping with Nelly’s Store. We work hard to process and deliver your order as quickly and safely as possible. Please review the information below regarding shipping times, costs, and policies.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

Please note:

  • Orders are not processed on weekends or holidays

  • During sales or high-volume periods, processing times may be slightly longer

Shipping Times

Estimated delivery times:

  • United States: 3–7 business days

  • International (if available): 7–21 business days

Shipping times are estimates only and are not guaranteed.

Delays may occur due to:

  • Carrier issues

  • Weather conditions

  • Holidays

  • Customs processing

  • High shipping volume

Nelly’s Store is not responsible for carrier delays once the package has shipped.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Location

  • Package weight

  • Shipping method selected

We may offer free shipping promotions from time to time.

Tracking Your Order

Once shipped, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

  • We cannot guarantee changes once the order is processed

  • Packages returned due to incorrect addresses may require additional shipping fees

Nelly’s Store is not responsible for lost packages due to incorrect or incomplete addresses.

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, Nelly’s Store is not responsible for lost or stolen packages.

If you experience an issue:

  • Check with neighbors or your local carrier

  • Contact the shipping provider directly

We are happy to assist you in filing a claim if needed.

Damaged Packages

If your order arrives damaged:

Please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

We will gladly assist with a replacement or solution.

International Orders (if applicable)

For international shipments:

  • Customers are responsible for any customs duties, taxes, or import fees

  • Delivery times may vary depending on customs clearance

Contact Us

If you have any questions about your shipment, please contact us:

Nelly’s Store
Email: nellystores00@gmail.com
Phone: 832-253-3318
Location: Houston, Texas, United States